Privacy Policy jeus138 — Our Commitment to Your Data Security

Welcome to the jeus138 Privacy Policy. This document explains how we, as the operator of the jeus138.win online betting platform, collect, handle, use, and protect our users' personal information. Your privacy is our priority, and we are committed to managing your data responsibly and transparently.

By using the jeus138 platform — whether through the website or mobile app — you agree to the data collection and usage practices described in this document. If you disagree with any part of this privacy policy, we ask that you discontinue use of our platform.

This privacy policy applies to all jeus138 users regardless of their geographic location. However, we recognize that privacy laws vary by country, and we are committed to complying with local regulations applicable in Malaysia.

To provide a safe and quality betting service, jeus138 collects several categories of personal information. Below is a summary of the types of data we collect:

Directly Collected Data

Information you provide directly during registration, identity verification (KYC), payment processing, and interactions with our customer support team.

Automatically Collected Data

When you use the jeus138 platform, our systems automatically record certain technical information such as your IP address, device type, operating system, and in-platform activity history. This data is used to improve platform performance and detect suspicious activity.

Jeus138 collects your personal data for clear and legitimate reasons. We do not collect information beyond what is necessary for the purposes stated below:

• Service provision: Processing account registration, deposits, wagering, and withdrawals
• Identity verification: Conducting KYC procedures to verify user eligibility and security
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse
• Legal compliance: Meeting the reporting and compliance requirements set out by applicable regulations
• Customer support: Resolving user complaints, enquiries, and technical issues effectively
• Platform improvements: Analysing usage patterns to continuously improve the overall user experience
• Communications: Sending important account-related notifications, promotions you have subscribed to, and policy updates

The data we collect is used responsibly and only for the stated purposes. Below is a more detailed explanation of how we use your information:

Financial Transaction Processing

Your bank account and e-wallet details are used solely to process deposits and withdrawals. All financial transactions are carried out through secure, verified payment channels. jeus138 does not store credit or debit card information directly — all processing is handled by recognised third-party payment processors.

Account Security

Technical data such as IP addresses and device information is used to monitor login activity and detect any unauthorized access attempts. Our system will alert you if unusual activity is detected, and in serious cases, your account may be temporarily suspended for your protection.

Marketing and Promotions

With your consent, we use your contact information to send promotional offers, bonuses, and the latest updates about jeus138 services. You can unsubscribe from marketing communications at any time through your account settings without affecting your account operations.

The security of your data is our highest priority. jeus138 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure.

Security Infrastructure

• 256-bit SSL Encryption: All data transmitted between your browser and jeus138 servers is protected with industry-grade encryption
• Secure servers: Data is stored in data centers protected by strict physical and digital access controls
• Continuous monitoring: Our security system monitors platform traffic and activity 24 hours a day to detect threats
• Regular backups: Critical data is backed up regularly to prevent data loss
• Internal access controls: Only authorized personnel may access users' personal data, and such access is restricted to job-related needs only

Data Retention Period

Jeus138 retains your personal data for as long as necessary to fulfill the purposes stated in this privacy policy, or as long as your account remains active. After account closure, certain data may need to be retained for an additional period to meet legal and tax compliance requirements. Once the retention period ends, data will be securely deleted or anonymized.

Jeus138 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing only occurs under the following limited circumstances:

Trusted Service Providers

We share necessary data with third-party service providers that help us operate the platform, including payment processors, identity verification service providers, and technical infrastructure providers. All these providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal Requirements

Jeus138 will disclose personal information when required by law, court order, or instruction from lawful authorities — including financial regulatory bodies and law enforcement. In such cases, we will notify you if permitted by law.

Business Transfers

In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of the business assets. You will be notified before your data becomes subject to a different privacy policy.

Jeus138 uses cookies and similar tracking technologies to enhance user experience, analyze platform traffic, and ensure security functions operate correctly. Below are the types of cookies we use:

Essential Cookies

These cookies are required for the platform's core operations and cannot be disabled. They include login session cookies, security tokens, and language preference settings. Without these cookies, the platform cannot function properly.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This data is collected in aggregate and does not identify individual users. It helps us improve the platform's design and features.

Preference Cookies

These cookies remember your preferences such as language settings, display options, and other personal preferences so you don't have to reset them each time you visit the platform.

Managing Cookies

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality and your overall user experience.

As a jeus138 user, you have certain rights regarding your personal data. jeus138 is committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time. Requests can be submitted through our customer support team, and we will provide the information within a reasonable timeframe.

Right to Rectification

If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request an immediate correction. Basic details such as your phone number and email address can be updated directly through your account settings.

Right to Erasure

You may request the deletion of your personal data under certain circumstances — for example, if the data is no longer needed for its original purpose, or if you withdraw your consent. However, we may need to retain certain data to fulfill legal obligations.

Right to Object

You have the right to object to the use of your data for direct marketing purposes. Once an objection is raised, we will immediately stop using your data for that purpose.

• Right to withdraw consent at any time
• Right not to be subject to automated decision-making that has significant effects
• Right to lodge a complaint with the relevant data protection authority
• Right to receive your data in a portable format (data portability)

To exercise any of the above rights, please contact the jeus138 customer support team via live chat on the platform.

Jeus138 operates in compliance with applicable data protection laws and regulations. In Malaysia, we recognize and comply with the Personal Data Protection Act 2010 (PDPA) which governs how organizations handle the personal data of Malaysian citizens.

Personal Data Protection Act 2010 (PDPA)

Under Malaysia's PDPA, jeus138 is responsible for ensuring personal data is processed lawfully, fairly, and transparently. We comply with the seven core PDPA principles covering the general principle, usage principle, disclosure principle, security principle, retention principle, data integrity principle, and access principle.

Anti-Money Laundering (AML) Compliance

As a financial platform, jeus138 complies with AML requirements by monitoring suspicious transactions and reporting them to the relevant authorities where necessary. User financial data is used in this compliance process.

Privacy Policy Amendments

Jeus138 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material amendments will be communicated to users via in-platform notifications. Continued use of the platform after amendments take effect is deemed acceptance of the updated privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please don't hesitate to contact us. Our team is ready to assist you in both Malay and English.

You can reach our Data Protection Officer via:

• Live Chat: Available on the jeus138 platform — 24 hours a day, 7 days a week
• Email: [email protected]

We will endeavour to respond to your enquiry within three (3) business days. For more complex requests such as data access or deletion, processing may take longer and we will inform you of the expected timeframe.